VIDEOCONFERENCING IS SINGING ITS A SMALL WORLD AFTERALL...
Working on a call center allows you to speak with people from all walks of life and from all corners of the world.
The workforce are not just merely your contemporaries or even your fellowmen but its a multi cultural arena. Some Board Members,Quality Coaches and Trainers are maybe in the States or in China or India(call center booming in said locations is another topic to blog though).
Going back ,I just want to feature how technology ,most especially video conference,works wonders when having to meet with clients and bosses. It's the most interactive way intellecommunication technologies with the video and audio transmissions in both various locations.
Some put it as visual collaborations,I simply call it video conferencing. The most common form would be when you chat with someone in the internet with a web cam. From most tv commercials ,its bringing family of overseas workers together and put their lips on the monitor or do their "flying kisses". This is the most affordable example of video conferencing but you still have to log in and encode some things while doing the chat. Or the kisses you send when you use your mobile phones.I guess we now have that called as 3GP tech.
But how about those physically challenged?
Maybe we could improve the line through sign languages. This would be great if we too can put it as an alternative branch in the call center industry. Most calls as we call it-relay calls a.k.a "go ahead" calls(because you will always say go ahead to prompt the person on the other line) eats a lot of our average handling and talk time.
With videoconferencing,it will be very beneficial to clients and business process outsourcing companies. We can use sign language while the other one hears the spoken language. One more example is VOIP.In my old BPO ,we use VOIP than AVAYA headphones when taking and calling outside.Its already in the desktop and you need not leave your station or office.Talk about efficiency!
Videoconferencing will also be one great way of doing presentations and dialogues in business, education,government and even in medical practice if possible. Maybe somehow,someday,sometime,it will come to a point where we can all be face to face even if we are worlds apart.
