CALL CENTER HEALTH 101
We need to cure: ABSENTEEISM and TARDINESS
Dosage :A whole truth 3x a day
Absenteeism because of an emergency or health issue is accepted.
Just present a true and certified copy of a medical certificate. Late arrival due to traffic is not an excuse-leave 5 hours earlier if need be.
Remember guys that I am still a trainee.That means no work no pay for the 6 more months of probationary period
When you work in a call center evry minute counts.every minute is paid and being absent does not only leave you an unpaid day pay(a pay way above the minimum wage in a day) but you loose a lot of important information you need for the product
Those regular employees have the edge they could file it as a sick leave or as a a vacation leave but with 2 weeks prior notice.
I was absent last friday
It was a tough decision to make
But report to your superior or call for a notice 2 hours before your shift.
My middle son and my youngest boy was in high fever and vomitting
I left the house but there was something inside me ,more than a career urge,more than the fear of receiving a memo ,
IT WAS BEING A MOTHER and taking care of the kids that made me go back HOME or was i just PANICKING ? or maybe,i need a breather from a month long product training.NOSE BLEEEED? But it was through the kindness of my trainer that I was allowed to be absent the entire shift rather than doing a half day.
And through my colleagues that I review the module earlier the coming Monday.
See,it's not all career in the center-It's being a good provider and communicator thay make out of its agents
After all,the company subsidized the Health card (HMO) I used for the check up and laboratory exams of my 2 beastie boys....
The company may alsoo reimburse some expenses to some extent
Thank you
All ends well.
