A HEADS up ON HEADSETS
When you work in the Call center industry,you have your soft assets or soft tools for the call-health,presence of mind and voice. But the work is possible because of your tools-the computer,sometimes a hard phone and most especially a Headset.
Headsets mean a call can be answered efficiently and more on productivity, because your hands are free.You can press the keys on the keyboard, document the call while talking and doing other tasks,even stretching
Headsets also mean there's no more need to get the phone and hold it or place it between your shoulder and jaw.
My first ever headset was an Avaya Encore Ultra II NC Binaural Headband Headsets with Noise Canceling MicAvaya Encore Ultra II NC Binaural Headband Headsets with Noise Canceling Mic
The headset is binaural meaning it is worn as a headband with sound in both ears .The earpieces are covered with soft cushion .If it is just with one ear piece,it is called mono aural.
The Avaya Encore comes with a green pouch when I used it. It has control on how low or high pitched you want to hear the customer calling.The microphone tube can be adjusting how far or near it is to your mouth.This entails how you would sound to the customer.If your mouth is too close, you sound garbling or unclear.Best thing to do,one good tip from my trainer, is to place 2 fingers between your mouth and cheek and the mic..
Here are other AVAYA binaural headband Headset models.They just differ with regards to the ear cushions-either it comes with a soft foam or a leatherette.Also some has transparent voice tube or microphone compared to a solid black one. It also differs if it has a noise cancelling mic that allows no other noises around but just the sound between your voice and the customer..
Also,do take good care of your headset. Some costs 4 grand to a whopping 16 grand.
That's where your backpay goes if you resign...
Handle the headsets with care...
