Nokia E63 The Nokia E63 has a beautiful deep colored shell and is very good with emailing if you need to and it has so many great features on it, it’s just like bringing your Pc with you, so you never have to miss your office if you just simply can’t be there. The E63 focus is to maintain your professional business and your more private matters in life, by allowing you to participate in your social life and browse your more private emails...

Call Center and Beyond The call center industry is dominating the world of the business process outsourcing (BPO) in which the Philippines is considered as the home for largest contact centers in the world.Beyond this booming industry is a promising future for Filipinos being in the Third World country. The gift of call center is a blessing for Filipino people because the country is being looked up as leader in the outsourcing. This is true, several surveys have been done before why the Philippines is considered as location...

Wooden USB The designer flash drive is usually overlooked as a status symbol, but not anymore. Whip out a one of a kind state of the art wookden beauty at your next cocktail party, and prepare to bask in the envious OOOHs and AHHHs of your friends and acuaitances. Made by quirky Netherlands design company Oooms, each USB memory stick is arafted from an actual branch, handpicked from sylvan forests,. That means no two pieces look quite...

Foreign call centers may be required to declare themselves A House bill would compel workers answering or initiating a business call to disclose their location.A bill requiring “anyone answering or initiating a call at a center used by a U.S. business to disclose location” is currently under consideration in the US Congress. In short, if this becomes law, we’ll probably see employees at local centers say “My name is Juan dela Cruz, and I’m from the Philippines” at beginning of each call.The bill’s sponsor, Rep. Jason Altmire,...

Ways to Improve Customer Service How well do you look after your customers? Most companies probably think they do a good job, but the addition of technology into large, national call centers has caused many organizations to focus on technology solutions as opposed to people solutions. 1. If your call center uses a feature where a customer can leave a number where they can be reached by the next available customer service representative,...

Measuring ROI on a Call Center Investment Traditional ROI calculations use the level of profit generated by an asset divided by the value of the asset and expressed as a percentage. That’s fine but when we seek to ascribe a value to non-profit generating assets we need to look at ways in which we can quantify the value that the call center is contributing to overall business operations. Call center data management and manipulation has lent itself particularly well to KPI metric and Balanced Scorecard methodology. KPI/Balanced...

What Is Contact Center Outsourcing? Is It Something That You Should Know About The last time that you purchased something, did you happen to see on the bottom of the label an 800 number that you can call to find out information about the product or other products or services that the company offered? Or the last time that you traveled and had a question regarding the tickets that you had purchased, were you referred to and given a number...

12-year-old Revolutionizes the Solar Cell I got this article while reading Yahoo News,written by Chris Radcliff. William Yuan, a seventh-grader from Portland, OR, developed a three-dimensional solar cell that absorbs UV as well as visible light. The combination of the two might greatly improve cell efficiency. William's project earned him a $25,000 scholarship and a trip to the Library of Congress to accept the award, which is usually...

Modular Office Furniture for You and MePart-II Here is a simple rundown on the basic things that you should consider when it comes to choosing modular office furniture: After learning about the two different types of modular office furniture, it is now time for your to look at how flexible they are. Consider circumstances such as, will you be able to bring them along with you when you move? Or can they easily be arranged in cubes or the traditional bullpen style? If these are your main concerns, then check with your local office...

10 Things you may not know about BLUETOOTH BlueTooth is 10 years old I am not kidding. It was back in 1998 that this wireless method was conceived by European telecommunications giant Ericsson. Ericsson along with four other companies selected the name Bluetooth and formed the Bluetooth Special Interest Group (SIG) to develop the technology. Now it is the most widely used short-range wireless technology. Billions are soldTHERE ARE MORE BLUETOOTH RADIOS ON THE PLANET THAN ANY OTHER Cambridge Silicon Radio — the leading Bluetooth...

“World’s smallest” Bluetooth headset released A Bluetooth headset weighing less than 6 grams (.21 ounces) and measuring l.3 inches long and .63 inches wide was released by INVISIO, who claims that the G5 is the “world’s smallest Bluetooth headset.” The headset provides up to 4 hours of talk time and 150 hours of standby time and comes with a “Protective Charging case” that charges the headset each time it is placed in the case. When...

Chrome is Not a Windows-Killer I’ve been reading all sorts of starry eyed accounts as to how the new browser from Google dubbed Chrome is going to kill Windows. As someone who is absolutely dazzled by Chrome, I’m here to tell you that it isn’t the case. Certainly, we may be looking at one of the best browsers to date, particularly for the Windows platform. It’s sleek not just in appearance, but load times and memory usage. That said,...

Amilo Mini Ui 3520, Fujitsu’s Netbook Entry Looks like all those ultra portable but fully-functional laptops have a new name: netbook. More importantly, it seems that Fujitsu has joined the netbook game, with the introduction of the Amilo Mini Ui 3250: For 399 euros, you get: a netbook with an 8.9’’ 1024 x 600 Display, running on the Intel Atom Processor N270 (1,6 GHz). 1GB of DDR2 667 RAM will probably be enough to make the preinstalled...

The Review ofSony Ericsson C902 The Sony Ericsson C902 is a great little camera phone that includes a 5 megapixel camera with face-detection auto focus and an LED flash. The camera controls are easy to use, a bonus for those who are new to camera phone technology. The Sony C902 also includes a music player, FM radio, 3G HSDPA, Bluetooth and plenty of memory to handle all of its spectacular features. This super slim and stylish phone is...

The O2 and the Blackberry - Enhancing the Healthy Technological Competition The question: 'O2 Mobile Phones vs Blackberry Mobile phones' is very good and also very interesting. Both the O2 brand of phones and the blackberry brand of phones are very good. They both have products which are quite advanced in terms of technology. Both of them have many features available in them. However they too have a lot of differences. The brands differ...

MONO AURAL HEADSET I'm wondering how good is a Monaural Noise-Canceling Headset? We are using The Plantronics H91N Encore Monaural Noise-Canceling Headset and most of us complain.Not just because we do not have our own unit,not even muffins to change,but it feels unbalanced. They say that this is with a Single earpiece headband style, Noise-canceling microphone, Adjustable,with Soft ear cushions for all day comfort but unhygieneic...

Call Centers using Sulit.com.ph and pinoyexchange.com for recruitment?! For those who'd be interested to apply, send your applications directly to the HR of the company. As for those who'd be sending out their resumes to those who posts their job openings online, you're missing a lot. Don't you know that once you get hired by this companies, the one who passed your resume gets a BIG PERCENTAGE or some referral bonus!?Just make a deal or have a pact taht you get your piece of share too So it's up to you. If I were you, I'd...

I'm back being A Technical Support Representative! It's always the same thing and education... Inside the customer's premise ,you need to have a Modem,PC with a NIC,filters and the cables. Outside the DEMARC marked by the NID,that's where the copper wires go to the Central Office. The different thing about the account which I support now is that inside their Central Office,they not only have a DSLAM nor the Router but they have the MPS/Ldap and Radius. Plus,this DSL account also does not want to exhaust a 16k ft distance...

Iphone 2.0 UNLOCKED It has not even been officially released yet, and the iPhone 2.0 OS already has been unlocked. In contrast, the original iPhone OS took hackers a couple of months to unlock. But this time they got a head start. Gizmodo reports the iPhone Dev Team has been working on jailbreaking the phone since the beta version went out with the iPhone SDK. But does it really matter? While it’s exciting that the new OS is unlocked and unauthorized apps can be added, it’s not as useful as when the original version was jailbroken....

DSL ONLINE:easy connection,route and slow throughput and Pay your subscription promptly! Do you honestly know how you get connected to the internet? Pay your subscription on time! Wel aside from that,you see,nowadays we have lots of players to give their so called fast internet connection:Smart and Globe for Broadband and for the classic Dial up:ISP bonanza,and other Prepai Internet cards.For those copper wires or what is known as the "lines"(DSL) you have PLDT's myDSL or Bayantel's DSL.Name it,their sign up booths are like...

Back to Basic Blogging:A journal of a mother for day to day consumption,reflections and discoveries, praying that this site will help earn a living Why do people blog?because there is an innate nature to write and broadcast minds to the world especially to the online community Or like for a mother that has 3 kids,who has no more helper at home,and who can not go back to work in an office,opting to have and restore quality time and values to her kids,waiting until the youngest turns 3 years old when going back to work,blogging...

A lot of CATCHING UP: weighing what’s good and what's left on the spinning wheel of work We need to have a lot of catching up to do here. Yes, I have been silent on my personal notes lately because it took me a lot of thinking and seizing up to do. First catching up, I haven’t blogged that I and my husband met a vehicular accident On September that got me impulsively leaving the good and “career-giving/future-looks-so-bright job at the Shaw call center, right? Well now you know. I left Shaw because they told me to go half...

Gmail’s spam protection still working for you, or is it leaking? I first noticed a spam message in my Gmail account I actually thought it was a genuine message simply because I was so used to Gmail’s antispam filters working so well. From my previous experience, zero spam passed through Gmail’s protection, and other users I’ve talked to have had similar experiences as well. Now, some friends have called and told me that their Gmail accounts are filled with spam. We’re not talking one or two spam messages; we’re talking dozens...

Microsoft's Proxy Fight with Yahoo Just last week, Microsoft responded to Yahoo’s rejection of their $44.6 billion acquisition offer by writing that they “reserve the right to pursue all necessary steps to ensure that Yahoo!’s shareholders are provided with the opportunity to realize the value inherent in our proposal.” Today, confirmation that Microsoft will go hostile in their efforts to acquire Yahoo, with DealBook reporting that the software giant will attempt to seize control of Yahoo’s Board of Directors, setting the...

Sony Ericsson W890i A Highly Capable Music Phone The Sony Ericsson W-series or Walkman mobile phones are popular for their astonishing music quality and music focused features. Music lovers consider these phones as true companions. The Sony Ericsson W890i is a music handset loaded with incredible musical features. These advanced applications ensure you an outstanding musical experience. The marvellous phone comes with an excellent visual...

Withdraw your Paypal Accounts here in the Philippines Yes you read it right! Paypal now offers withdrawal of your Paypal funds to your local bank accounts. Check the screen capture below.....